PRIVACY POLICY AND COOKIE POLICY

This document defines the principles for protecting the privacy of users of the site https://neoflam.uz (hereinafter — the "Site"), as well as the procedure for the use of cookie files, established by «VELTRIX GROUP» LLC (hereinafter — "We" or the "Company").

PART I. PRIVACY POLICY

1. GENERAL PROVISIONS

1.1. We respect the privacy of our users (hereinafter — "You" or the "User") and take all necessary measures to protect your personal data.

1.2. This Policy informs about the types of data collected on the Site, the ways in which they are used and the measures for their protection.

1.3. By using the Site, You express your consent to the terms of this Policy.

2. WHAT DATA IS COLLECTED

2.1. Data that You provide directly:

• full name, telephone number, email — when placing an order;
• delivery address;
• messages sent through the feedback form or a survey.

2.2. Data collected automatically:

• IP address and approximate geolocation;
• type, version and language settings of the browser;
• device type (mobile, desktop);
• date and time of visit;
• navigation routes and pages viewed;
• source of referral (which site You came from).

3. USE OF DATA

3.1. The collected data is used for the following purposes:

• placement and fulfillment of orders;
• communication with the User on matters of order status;
• customer service;
• analysis and improvement of the operation of the Site;
• sending marketing notifications (solely with consent);
• assessment of the effectiveness of advertising campaigns.

4. DATA PROTECTION

4.1. We ensure data protection through the following measures:

• SSL/TLS encryption technology;
• storage on secure servers on the territory of the Republic of Uzbekistan;
• restriction of access rights;
• employee confidentiality obligations.

4.2. We do not store the data of Your bank cards — all payment data is processed by licensed payment systems (Payme, Click).

5. TRANSFER OF DATA TO THIRD PARTIES

5.1. We do not sell, lease or transfer personal data to third parties for commercial purposes.

5.2. Data may be transferred only in the following cases:

• delivery services — for the fulfillment of the order;
• payment systems — for the processing of payment;
• analytics services — for improving the operation of the Site (only in aggregated and anonymous form);
• as required by legislation — upon requests from state authorities.

6. RIGHTS OF THE USER

6.1. You have the following rights:

• to receive information about the processing of Your personal data;
• to request the correction of incorrect data;
• to demand the deletion of Your personal data;
• to opt out of marketing mailings;
• to withdraw consent at any time.

6.2. Send Your requests to info@neoflam.uz.

7. CHILDREN'S PRIVACY

7.1. The Site does not knowingly collect personal data of persons under 18 years of age. If we become aware of the unintentional collection of a minor's data, we will delete it immediately.

8. EXTERNAL LINKS

8.1. Links to third-party sites may be posted on the Site. We are not responsible for the privacy policy of such sites.

PART II. COOKIE POLICY

9. WHAT ARE COOKIE FILES?

9.1. Cookies are small text files that the Site places in Your browser. They are used to ensure the operation of the Site, improve the user experience and collect statistical data.

10. TYPES OF COOKIES USED

10.1. Necessary cookies:

• ensure the correct operation of the Site (cart, session);
• it is not possible to disable them, since without them the Site does not function.

10.2. Analytics cookies:

• are used for analyzing traffic and user behavior;
• Google Analytics — analysis of the use of the Site (in aggregated and anonymous form).

10.3. Marketing cookies:

• are used to assess the effectiveness of advertising campaigns;
• Meta Pixel (Facebook/Instagram) — for the purposes of advertising on social networks;
• Telegram Analytics — analysis of the effectiveness of the Telegram channel and advertising;
• other marketing pixels — for integration with advertising platforms.

11. COOKIE MANAGEMENT

11.1. You can manage cookie files, delete or block them through the settings of Your browser.

11.2. Cookie settings are available in the following browsers:

• Google Chrome: Settings → Privacy and security → Cookies
• Mozilla Firefox: Settings → Privacy & Security
• Safari: Settings → Privacy
• Microsoft Edge: Settings → Cookies and site permissions

11.3. Complete disabling of cookies may lead to the incorrect operation of some functions of the Site.

12. THIRD-PARTY SERVICES

12.1. We use the following third-party services, which may set their own cookies:

12.2. The procedure for the processing of data by the specified third-party services is governed by their own privacy policies.

13. CHANGES TO THE POLICY

13.1. We reserve the right to update this Privacy Policy and Cookie Policy at any time.

13.2. The current version is published on the Site and takes effect from the moment of publication.

14. CONTACTS

For questions related to privacy and cookie files, contact us:

«VELTRIX GROUP» LLC

Telephone: +998 (88) 470-55-55

Email: info@neoflam.uz

Site: https://neoflam.uz

This document has been developed in accordance with the Law of the Republic of Uzbekistan "On Personal Data" (No. ЗРУ-547).