Warranty
Official warranty
up to 10 days12-month warranty on all Neoflam products
On all Neoflam products sold through the official distributor Veltrix Global in Uzbekistan.The warranty is provided by the official distributor Veltrix Global. The term is counted from the purchase date shown on the receipt. When applying, you must present a document confirming the purchase.
How to use the warranty
Contact our service center. Describe the problem and attach a photo of the defect.
What is covered
- Coating defects under normal useCoating defects under proper use
- Body deformation due to a factory defectBody deformation not caused by the user
- Malfunction of fittings and handlesFittings defects (handles, lids)
- Factory defects during manufacturingFactory defects
Not covered
- Mechanical damage (impacts, drops)Mechanical damage and scratches
- Damage from metal utensilsUse of metal spatulas
- Use in a dishwasherWashing in a dishwasher (if prohibited)
- Improper use on inductionUse on induction for non-induction models
- Overheating cookware over an open flameOverheating empty cookware