This document constitutes an official proposal (public offer) of «VELTRIX GROUP» LLC (hereinafter — the "Seller"), addressed to an indefinite number of persons (hereinafter — the "Buyer"), in accordance with Articles 367–370 of the Civil Code of the Republic of Uzbekistan.
1. GENERAL PROVISIONS
1.1. This Offer defines the terms of sale of goods through the online store neoflam.uz (hereinafter — the "Site").
1.2. Acceptance of the Offer shall be the Buyer's placement of an order on the Site, by telephone or through a messenger, or the making of payment for the goods. From the moment of acceptance, the Offer acquires the force of a contract.
1.3. All matters not regulated by this Offer are governed by the applicable legislation of the Republic of Uzbekistan.
1.4. The Seller has the right to unilaterally amend the Offer. Amendments take effect from the moment they are published on the Site.
2. TERMS AND DEFINITIONS
2.1. Site — the online store located at https://neoflam.uz.
2.2. Goods — kitchenware, household products and other products offered for sale on the Site.
2.3. Order — a list of goods selected by the Buyer and arranged for delivery.
2.4. Buyer — a natural or legal person who has accepted the terms of this Offer and placed an order.
2.5. Seller — «VELTRIX GROUP» LLC, STIR: 307821603, address: Namangan region, Namangan city, Obihayot MFY, Khamrokh street, 96-A.
3. INFORMATION ABOUT THE GOODS
3.1. Information about the goods is posted on the Site in product cards: name, description, characteristics, photographs, price.
3.2. Images of goods on the Site may slightly differ from the actual color — this does not constitute a defect.
3.3. The Buyer has the right to contact the Seller using the contact details to obtain additional information about the goods.
4. PROCEDURE FOR PLACING AN ORDER
4.1. The Buyer may place an order through the Site, by telephone or through messengers (Telegram).
4.2. When placing an order, the Buyer provides: full name, telephone number, delivery address.
4.3. After receiving the order, the Seller sends the Buyer a confirmation by telephone or through a messenger.
4.4. After confirmation, the order is processed and prepared for delivery.
4.5. The availability and price of goods on the Site are current; however, the Seller reserves the right to cancel the order or offer an alternative in the event that the goods are out of stock.
5. PRICES
5.1. Prices for goods are indicated in soums of the Republic of Uzbekistan and are displayed on the Site.
5.2. The cost of delivery is not included in the price of the goods, is calculated separately and is indicated when placing an order.
5.3. The Seller has the right to unilaterally change prices. A change in price does not apply to orders already confirmed.
6. PAYMENT PROCEDURE
6.1. Payment may be made by the following methods:
- online payment (Payme, Click);
- bank card (Uzcard, Humo);
- cash on delivery;
- non-cash transfer (for legal entities);
- installment through partner banks or payment platforms — the terms of the installment and available programs are indicated on the Site or when placing an order.
6.2. Payment is made when placing an order or at the moment of delivery.
6.3. The security of payments and the confidentiality of transactions are ensured by the respective payment systems.
6.4. After confirmation of payment, the Seller provides the Buyer with a fiscal electronic receipt in electronic form (SMS, messenger or email). The electronic receipt is issued in accordance with the tax legislation of the Republic of Uzbekistan.
7. DELIVERY
7.1. Delivery is carried out within Tashkent city and throughout the territory of the Republic of Uzbekistan.
7.2. Delivery times are indicated upon confirmation of the order and depend on the availability of the goods and the remoteness of the delivery address.
7.3. Estimated delivery times: within Tashkent city — 1–3 business days, to the regions — 3–7 business days.
7.4. Upon receipt of the goods, the Buyer is obliged to check the appearance, completeness and integrity of the packaging.
7.5. In the event that damage to the goods is discovered during delivery, the Buyer is obliged to draw up a report with the participation of the courier and notify the Seller within 24 hours.
7.6. The cost of delivery may vary depending on the goods and is indicated precisely when placing an order.
8. RETURN AND EXCHANGE OF GOODS
8.1. Return of goods of proper quality is possible within 14 (fourteen) calendar days from the moment of receipt in accordance with the legislation of the Republic of Uzbekistan, provided that the goods have not been used and the original packaging and marketable appearance have been preserved.
8.2. Returns are not accepted in the following cases:
- the goods have been used or damaged;
- the goods have been removed from the packaging, and the packaging has been lost or damaged;
- the marketable appearance has been compromised (scratches, chips, etc.);
- the goods are included in the list of goods not subject to return (in accordance with the legislation of the Republic of Uzbekistan).
8.3. Return of goods of improper quality:
- in the presence of a manufacturing defect, the Buyer has the right to demand a return or replacement within 30 (thirty) calendar days;
- to confirm the defect, the Buyer provides photo or video materials;
- after verification of the defect, the Seller carries out a refund or replacement of the goods.
8.4. A refund of funds is carried out within 10 (ten) business days after the Seller receives the returned goods, by the same method by which payment was made.
8.5. Delivery costs upon return:
- goods of improper quality — at the Seller's expense;
- goods of proper quality — at the Buyer's expense.
9. WARRANTY OBLIGATIONS
9.1. Neoflam products are covered by the manufacturer's warranty. The warranty period and conditions are indicated in the card of each product.
9.2. The warranty does not apply to:
- damage arising as a result of improper use;
- mechanical damage;
- non-compliance with the rules of operation.
10. LIABILITY OF THE PARTIES
10.1. The Seller is liable for:
- the quality of the delivered goods;
- compliance with delivery times;
- the provision of correct information regarding the order.
10.2. The Seller is not liable for:
- the Buyer's provision of an incorrect delivery address;
- delays through the fault of third parties (postal, courier services);
- technical malfunctions on the Buyer's side;
- circumstances of force majeure.
10.3. The Buyer is responsible for the provision of accurate and correct personal data.
11. FORCE MAJEURE CIRCUMSTANCES
11.1. The parties are released from liability for the non-performance of obligations caused by force majeure circumstances (natural disasters, military actions, decisions of state authorities, epidemics, etc.).
12. RESOLUTION OF DISPUTES
12.1. All disputes and disagreements arising out of this Offer are resolved through negotiations.
12.2. If it is impossible to settle a dispute through negotiations, it shall be subject to consideration in court in accordance with the applicable legislation of the Republic of Uzbekistan.
13. SELLER'S DETAILS
Organization: «VELTRIX GROUP» LLC
STIR: 307821603
Address: Namangan region, Namangan city, Obihayot MFY, Khamrokh street, 96-A
Telephone: +998 (88) 470-55-55
Site: https://neoflam.uz
Email: info@neoflam.uz
This document constitutes a public offer in accordance with Articles 367–370 of the Civil Code of the Republic of Uzbekistan and takes effect from the moment of its publication on the Site.