14 days
Return term
Returns
up to 10 days
Refund
paid
Return delivery
free
For defects
Return conditions
- 1The product has not been used and has retained its presentation and consumer properties.
- 2The original packaging, labels and tags are preserved
- 3No more than 14 days have passed since receiving the order
- 4A sales or cash receipt is available.
How to arrange a return
1
Contact usContact us
Call +998 71 123 45 67 or write to info@neoflam.uz, indicating the order number.Call +998 71 200 00 00 or write to info@neoflam.uz.
2
Prepare the productPrepare the product
Pack the product in its original packaging, attach the receipt and a completed return form.Pack the product in its original packaging and attach the receipt
3
Hand it to the courierHand it to the courier
Our courier will pick up the product for free if the return is the seller's fault, or at your expense.The courier will pick up the product or you can drop it off at the store
4
Get your refundGet your money
The money will be returned to your card within 5-10 business days after we receive the product.Refund to your card within 10 business days.